Processing times to ship orders typically take 1-3 business days, after our warehouse processes your order it can take 1-3 further business days to ship to your delivery address. You will receive a tracking number when your order ships. Please give USPS several days to update the tracking status as their systems can sometimes lag.

If you have problems with the app store or other technical requests, please use the support icon on the home-screen of your device to reach our dedicated 24/7 live chat, provide them your Mac address located on the bottom of the device, and they can assist remotely.

For further questions please email us at support@superbox.shop during regular business hours. We are available Monday to Friday, 9am-5pm PST. Please give us 1 business day to respond.